Maintenance & Support Plan

The Maintenance & Support Service from Elite Robotics & Labs is a subscription-based offering designed for small to mid-size organizations that require reliable, ongoing technical support without the overhead of maintaining a full internal support team. Acting as an extension of your engineering and operations department, we ensure your systems remain stable, secure, and continuously optimized as your business evolves.

This service is delivered at a fixed monthly rate, providing predictable costs and consistent access to expertise. Each customer receives up to 40 hours of support per month, which can be applied flexibly across diagnostics, training, optimization, and preventative maintenance activities. The subscription remains active until canceled, enabling long-term continuity and system knowledge.

Service Coverage Includes:

• Remote Diagnostics
  Continuous and on-demand remote analysis to identify issues, troubleshoot incidents, and resolve problems quickly before they impact operations.

• Technical Training
  Targeted training sessions for your technical and operational teams to improve system understanding, reduce dependency, and enable faster internal issue resolution.

• Proactive Support
  Preventive maintenance, performance tuning, security checks, and early risk identification to minimize downtime and avoid costly disruptions.

Engagement Model & Pricing:

• Fixed, ongoing monthly rate

• Includes 40 support hours per month

• No per-incident or hourly billing surprises

• Unused hours may be reviewed for rollover or optimization based on engagement terms

The Maintenance & Support Service is ideal for organizations that need dependable technical coverage, faster response times, and a long-term partner invested in the health and success of their systems. Elite Robotics & Labs delivers stability, expertise, and peace of mind—so your team can focus on growth and innovation.